If for any reason you are dissatisfied with the quality of a fresh seafood item or the condition of your package upon delivery, please contact us within 48 hours to request a refund. Refunds on frozen items or dry goods may be requested within 30 days of delivery with the exception of Proton Frozen tuna, which may only be refunded within 7 days of delivery. (See product details for more information.) We ask that photos accompany any complaints related to products and/or packaging to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.
Please note that FedEx and Catalina Offshore assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party's reasonable control (aka “Acts of God”). Refunds or credits requested on account of such causes will be considered on a case-by-case basis and subject to approval or non-approval by the shipping carrier.